Support team

Help Center

We're here to help. Find answers, submit tickets, or contact our gaming experts.

Frequently Asked Questions

What's your return policy? +

We offer a 30-day return policy for most items in original condition. Electronics and opened games may have additional restrictions. Contact our support team for specific products.

How long does shipping take? +

Standard shipping typically takes 5-7 business days. We also offer expedited 2-3 day shipping and overnight options at checkout. Orders are processed within 24 hours.

Do you offer international shipping? +

Yes! We ship to most countries worldwide. International shipping rates and times vary by location. You'll see exact costs at checkout.

What payment methods do you accept? +

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.

How do I track my order? +

Once your order ships, you'll receive an email with a tracking number. You can track your package in real-time through our website or your account dashboard.

Are products guaranteed to be authentic? +

100%! We only source products from authorized manufacturers and distributors. We offer a full refund or replacement guarantee if any product is found to be counterfeit.

Can I cancel or modify my order? +

Orders can be modified or cancelled within 1 hour of placement. After that, contact our support team immediately and we'll do our best to help.

Do you have a price match guarantee? +

Yes! If you find a lower price on an identical product elsewhere, we'll match it and give you an additional 5% off. Just contact our support team with the link.

Still Need Help?

Our gaming experts are here to help. Submit a support ticket or contact us directly.

Submit a Support Ticket

Email Support

support@gameon.com

Response time: Within 24 hours

Live Chat

Chat with our support team in real-time

Phone Support

1-800-GAMEON-1

Monday-Friday 9AM-6PM EST

Average Response Time

Under 2 hours

We're committed to helping you quickly